Essay on Manage Quality Customer Service - 4529 Words

|[pic] | |Expand your knowledge with NDA qualifications and workshop training | | | |[pic] | |Final Assessment | |BSBCUS501C†¦show more content†¦| |What are the questions that all customers ask themselves |The questions that customers ask themselves (consciously or subconsciously) | |(consciously or subconsciously) before they commit to a |are, Does this product meet my needs? Am I receiving a proper level of | |purchase and how is the presented product/ service bundle |accompanying service? Am I happy with the overall product/service offering? | |likely to affect a customer’s purchasing decision? |Does this meet my perception of value for money on the basis of product, | | |service or bundle? | | |When a customer enters a retail outlet they will expect to be able to purchase| | |a product they require and receive and appropriate level of service to go with| | |the purchase. Even if an organisation offers a specific product that customers| | |wants, if customers dont receive an appropriate product/service bundle such |Show MoreRelatedManage Quality Customer Service1633 Words   |  7 PagesHQCS: Manage Quality Customer Service Student Guide BSBCUS501A: Manage Quality Customer Service Elements of competence Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service 1 BSB51107 Diploma of Management _____________________________________________________________________________________________ Module description This module covers the skills and knowledge required to adviseRead MoreManage Quality Customer Service Essays2329 Words   |  10 PagesManage quality customer service SECTION 1 Assessment Activity 1 Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes. 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